Below you will find answers to commonly asked questions. If you can't find the answer to your  question, please contact us by clicking here.

General Questions

• What is lunacommerce.com?
• What products and services do you offer and at what price?
• Are your parts new/used/refurbished?
• Where are you located?
• What is your Customer Service policy?
• How can I get your price list?
• How to know your new product?

Ordering Questions

• Do you ship Internationally and ship via?
• What's your usual payment term for orders?
• What is your warranty policy?
• How to place an order?
• How to return the defective goods to you?

•   What is lunacommerce.com?

        Lunacommerce.com started spareparts businnes for iPhone and iPod/Zune from 2008 on Alibaba where we offered a small selection of parts to the repair companies and individuals. Due to the good price and high quality warranty,we won a lof of big fish all over the world.You can easily find us in Google and Bing. From 2009 on, we have started to offer repair services of iPhone and iPod mainboard to extend our business and established a wide business relationship with repair service companies of the world.Meanwhile,we start to run spareparts of Macbook,iPad and offer technological support to our customers. 2010 is a new start,we will still consider our customers as first and do our best for you.

                                                                                                                                                                                                                                           Back to top
• What products and services do you offer and at what price?

        We offer spareparts and accessories for iPhone series, GPhone, Kindle, iPad, Blackberry, iPod, Zune, Macbook. etc. We also provide repair services for mainboard. If you want to get more information, please click on the links of the navigation bar of lunacommerce.com.

                                                                                                                                                                                                                                           Back to top
• Are your parts new/used/refurbished?

          All spareparts of our company are brand new if they are in the price list, unless your broken or damaged ones sending to us for repair.

                                                                                                                                                                                                                                           Back to top
• Where are you located?

      Our address is below. However, please contact our customer service department before sending a unit in for repair or installation, or returning a part. Those who have not contacted customer service will have not their units or parts returned. This address also serves as our primary retail location which is open to the public. Lunacommerce.com HuaQiang Road,Futian District Shenzhen,China ,P.O.:518031

                                                                                                                                                                                                                                            Back to top
• What is your Customer Service policy?

        We assure that any email senting to our company will be answered within 24 hours,and calls will be at once. If you ever have problems, suggestions, or comments, please speak out and let us know. Your likes and dislikes, we both concern. We can always be contacted at sales@lunacommerce.com. For more information on customer service, please click on the "Contact Us" link at the top of the page. 

                                                                                                                                                                                                                                             Back to top
• How can I get your price list?

  • Option 1.

         You can send an E-mail to tell us which kind of  product you need.we will answer you with the price within 24hours.

  • Option 2.

          You can register in our website and add your wishbox for inquring.we will reply you with price within 48hours.
                                                                                                                                                                                                                                           Back to top
• How to know your new product?

      Wedsite the lunacommerce.com, click the "Home" of horizontal category, you will find the "New Products" list. All of new  or latest products will be there for you, you can find what you want.

                                                                                                                                                                                                                                            Back to top
• Do you ship Internationally and ship via?

       We do ship to most countries around the world with few exceptions. Please make the declaration if you have a problem in placing an order, then please touch us and we can solve it for you.

       We ship via UPS,DHL,FedEx,TNT,China EMS,Hong Kong Post etc.

                                                                                                                                                                                                                                            Back to top
• What's your usual payment term for orders?

  PayPal,T/T(same as bank wire),West Union only.Credit Card can not be accepted at the moment.

   

                                                                                                                                                                                                                                             Back to top
• What is your warranty policy?

    We offer half a year warranty for abnormal products uncless we have specific terms for the products.

                                                                                                                                                                                                                                             Back to top
• How to place an order?

  Option 1.

       You can send an E-mail to tell us(at sales@lunacommerce.com) which kind of  product you need and which payment you like to use, we will make an invoice for payment to you within 48hours.

  • Option 2.

          You can register in our website and add product to wishbox for inquiring(our default payment method is PayPal)we will reply you with an invoice for payment within 48hours. If you have any special requirement, please explain it in your    e-mail, we will try our best to settle it for you.

  • Option 3.

          If you don't register our website user,you can leave a message to us here.we will reply you within 48hours. For more infomation on customer service, please click on the "Contact Us" link at the top of the page.
                                                                                                                                                                                                                                             Back to top
• How to return the defective goods to you?

      We need you to offer us the defective products with photos,we will send you a RMA and tell what you need to do next.

                                                                                                                                                                                                                                             Back to top